Terms and Conditions
The Terms and Conditions herein are applicable any time you access our website or purchase goods directly from it.
Terms and Conditions. Agreement
Between
The Company eXpansys
Parc Eureka,
Rue de Thor,
CS 90554,
34960 Montpellier Cedex 2
And
The Customer
Hereafter called “the Customer” and “eXpansys ” or “the Company”.
NB: eXpansys makes a distinction between the following two entities: the Customer and the Consumer. In this case, the Customer buys for his own use, for the use of a company or is the company itself. The Consumer, in this case, buys for his own individual use.
Preamble
eXpansys is a retailer specializing in wireless technology. eXpansys sales its goods through its Internet Network (websites or e-mails), by phone, fax or posted mail. Apart from its online websites, eXpansys is not the proprietor of any outlets or shops. The goods eXpansys sells are featured on its Internet websites. eXpansys does not issue any form of paper catalogues.
1.0 Object
The aim of the present Terms and Conditions is to provide a clear definition of the sales conditions between eXpansys and its Customers. Under the terms of this agreement, the Customer is understood to be any person or legal entity having made purchases on the website www.expansys.no, should this be or not, an individual. In the event that the terms of this agreement be different in so much as it relates to the quality of the customer, such a difference would be expressly stated.
1.1 Application field
The present Sales Terms and Conditions govern the sale of goods available on www.expansys.no on the date the order is placed.
Application of said Terms and Conditions begins at the moment the order is placed, whether through the Internet, by e-mail, by telephone, by fax or posted mail. Should the terms of this agreement differ due to the manner in which the order was placed, such a difference would be expressly stated.
1.2 Territoriality
The Customers who make purchases via the websites owned by eXpansys are informed that he or she is buying in France and that he or she is subject to French Law.
It is expressly mentioned that should a dispute occur, an out-of-court settlement is to be favoured by the parties..
1.3 Capacity to make agreements
As the acquisition of goods available on the websites of eXpansys is not a commonplace act, and in compliance with article 1124 of the French Civil Code, any Customer of eXpansys declares that he/she has the capacity to contract the terms hereafter, i.e. he/she is emancipated or has legal majority and is not under the protection of any by-laws as defined by article 488 of the French Civil Code.
1.4 Customer Acceptances
Validating the order means the Customer automatically accepts the present Terms and Conditions. These Terms and Conditions are applicable with the exclusion of any other terms, except by written agreement signed by the parties.
Purchasing by e-mail, telephone, fax, or posted mail implies the acceptance of the present Terms and Conditions found herein as well. These Terms and Conditions are available for reading on the website. They can be sent by e-mail, fax, or posted mail upon request.
1.5 Amendment to the Terms and Conditions of Sale
The present Terms and Conditions are subject to amendments at any time. It is important that the Customer read them on a regular basis. Each version is specifically dated. Orders are therefore governed by the online Terms and Conditions in effect at the time orders are placed.
1.6 Product Specifications
eXpansys endeavors to give clear and thorough information in regard to the presentation of the goods’ essential technical specifications via each product’s specification sheet.
The information used is that which is provided by the manufacturer. eXpansys is in no way liable for erroneous data provided by the manufacturer.
eXpansys also includes, on each of the specification sheets, links to articles that refer to the goods in question or to the manufacturer’s website directly.
Our Product Managers endeavor to provide all the items on the website with the corresponding image. However, should an esthetical difference appear, this would have no consequences on the main technical specifications of the product.
Confirmation of online details can be obtained by contacting the Company’s round-the-clock Customer Care department by telephone or e-mail.
Unless otherwise stated on the website, all items sold by eXpansys are new.
The available goods comply with the European law currently in effect, as well as with the standards applied in Europe.
eXpansys tries to ensue that the Customer is provided with a user’s manual in his/her mother tongue. However, it may occur that such a manual may only be available via an electronic medium (Compact Disk) or downloadable from the Internet.
1.7 Discounts and gifts
Gifts are offered in relationship to the main item purchased. Gifts are listed on the description sheet of the items in question. Should the Customer refuse the gifts the Company offers him/her, he or she cannot claim any discount or compensation, as eXpansys will consequently incur the cost of the fees related to the gifts. Gifts are not subject to warranty, return or refund.
1.8 Price
1.8.1 Prices are shown in the local currency, VAT included, shipping fees excluded.
1.8.2 eXpansys ’s prices being in constant evolution, the prices shown are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are in pre-order are valid during 7 days after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel his/her order.
1.8.3 All prices are clearly disclosed provided there are no obvious typographical errors.
Should an order be placed on an item for which the sale price is inexact or lower than its cost price, eXpansys reserves the right to process the order at the cost price or to give the customer the opportunity to cancel the order.
1.8.4 Delivery fees:
Delivery fees are charged according to the estimated weight (carrier rule of weight-volume ratio) of the parcel (packaging and gifts included), the country from which the parcel is delivered and the choice of carrier. Delivery fees include ad valorem insurance fees.
Delivery fees could be free of charge on specific marketing campaigns.
Should the Cash-on-Delivery shipping method be available for your country, be aware that the cost of this service is included in the delivery fee. This cost can not be contested if the service is completed.
1.8.5 eXpansys only ships ad valorem insured parcels. The whole amount of the insurance is included in the delivery fees’ total amount.
2.0 Value Added Tax (VAT)
2.1 Application
VAT is applied to sales concluded with residents of the European Union. VAT is not applied to non-French-based companies in the European Union owning an intra-community VAT number.
VAT does not apply to sales directed to Switzerland, The Canary Islands, French Overseas departments and territories, Hungary and Norway.
According to the local legislation in effect, items are subject to taxes (local VAT, dock dues, custom duties …) when they arrive. Such taxes are to be paid by the Customer unless otherwise agreed upon by both parties.
Documentation is enclosed with the goods to confirm whether or not VAT was charged and the rate at which it was applied.
Upon placing the order, the Customer is to give his VAT number, after which our sales department attends to validating this number. The Customer is to be informed and accept that any order for which a VAT number is not given or validated by our sales department, VAT sales tax will be applied..
2.2 Rate
The VAT rate applied depends on the country from which the item is delivered. The VAT rate applied is at 19.6 % Cyprus.
2.3 Customs
Providing that the legislation currently in effect does not evolve, there are no customs duties within the boundaries of the European Union.
Customs duties may be applied on goods sold from the European Union to non-EU customers. In this case, the Customer is responsible for paying such custom’s duties as well as for taking care of possibly related administrative paperwork. The seller’s responsibility ends when the item is sent to the delivery address stated by the Customer.
3.0 Orders
3.1 Placing an order
Should the Customer be an individual, he/she can place an order with eXpansys whether from the website, by telephone, e-mail, fax or posted mail.
Should a Customer place an order from the website, he/she is to directly fill in the check-out form with his or her own personal data. eXpansys invites the Customer to proof-read his/her form several times before validating an order. eXpansys is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address, should the form be incorrectly filled-out.
3.2 Order Confirmation
An automatic order confirmation e-mail is sent to the Customer provided that the e-mail address does not contain any mistakes.
3.3 Order Cancellation
3.3.1A Customer can cancel an order at any time, unless it has already been invoiced. If so, and if the Customer really does not want the items he ordered, the Customer must nonetheless accept the parcel, not open it and send it back to eXpansys at his/her own expense. Should the Customer decide not to accept the parcel anyway, 2.5 times of the original shipping fees will be deducted from the total refunded amount.
In the event that the Customer ordered through the eXpansys website, he or she can cancel his/her order by telephone, fax or e-mail.
If another method was used by the customer to place an order, he or she must contact eXpansys ’s sales department to cancel it. Unless otherwise specified on an item, no penalty fee will be applied for a cancellation.
3.3.2 Bank Transfer or PayPal Prepaid Order Cancellation
A – Pre-payment by Bank Transfer
A.a – Goods in stock
Should a Customer wish to cancel a partly or fully pre-paid order while goods are in stock, eXpansys will raise a store credit of the total amount the Customer pre-paid. This store credit, valid for 1 year starting from the date of issue, can be used on our website for any purchase. It can be refunded on the Customer credit card only within 7 days, on written request.
A.b – Goods not in stock
Should a Customer wish to cancel a partly or fully pre-paid order while goods are in stock, eXpansys will raise a store credit of the total amount the Customer pre-paid. This store credit, valid for 1 year starting from the date of issue, can be used on our website for any purchase. It can be refunded on the Customer credit card within 7 days or by bank transfer within 30 days, on written request
B – Pre-payment by PayPal
Should a Customer decide to cancel a partly or fully pre-paid item whether goods are or are not in stock, eXpansys will refund the Customer on his/her PayPal account within 7 days.
3.4 Items availability
While stocks last, our items are available and our prices are applicable as long as they are featured on our website. Customers may obtain more information by phone, email or fax.
Should an item become unavailable, it would be expressly stated on the related web pages. Depending on the article’s status, any of the following statuses could appear: "X in Stock - 3 days", "Est. 4 days", "Pre-order now", "On request", "Discontinued".
In the event that eXpansys is unable to ascertain information from its suppliers regarding a product, the Company will inform the Customer of the delay by email. The Customer will have the option of cancelling his/her order or switching to an alternative item recommended by eXpansys. In any case, no penalty fees will be charged for cancelling the order.
Items included in « Happy Hours » Special Offers are available while stock last.
3.5 B-stock items
Please note that B-stock products are not new and are sold on a strict "first-come, first served" basis.
These items are sold as they are. Some elements like cables, drivers and CDs, little accessories or user’s guide may be missing.
The package can be neutral or original reconditioned by the manufacturer/provider.
The condition of the goods is usually stated in the description body of the product. If the condition of the good is not stated or if you need further information, please call our sales support at +357 25 025 095 or send an email to info@expansys.com.cy.
4.0 Payment
Should the Customer pay by credit card, his/her card will not be charged until the goods are shipped. Should the order be partly shipped, only the amount of the goods shipped will be charged.
Governed by its own discretion eXpansys reserves the right to decline an order.
4.1 Payment Methods
Payment methods are as follows:
4.1.1 Credit Card (Mastercard, Visa): Payments by bank transfer are compulsory for amounts exceeding €1,000.
4.1.2 PayPal: Payments by bank transfer are compulsory for amounts exceeding €1,000
Paypal payments will be processed in Euros and the applicable conversation rate needs to be paid by the customer.
Please note:
MasterCard and Visa's policies require users to choose between their currency conversion procedure and PayPal's currency conversion. If you choose PayPal to do your currency conversion, you cannot hold MasterCard or Visa responsible for any matter related to the conversion. If you choose MasterCard or Visa to do your currency conversion, you cannot hold PayPal responsible for any matter related to the conversion
PayPal is not a currency dealer and therefore must purchase foreign currencies from its bank. PayPal receives a quoted wholesale rate from its bank (twice a day) and adds a 2.5% spread above this rate to determine the exchange rate applied to transactions that involve a currency conversion.
4.1.3 American Express.
4.1.4 Bank transfer
4.1.5 Cash on delivery to the UPS delivery man in Euros only
Note: Payment by bank transfer is mandatory for orders including Plasma or LCD flat screens.
4.2 Defaulting On Payments
eXpansys reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress.
4.3 Antifraud Controls
Information related to a Customer’s order is subject to credit card anti-fraud controls.
eXpansys receives the data related to the Customer’s order. Should a Customer decide not to transmit the required data, it would hinder the processing of his/her order.
Should non-payment occur due to the fraudulent use of a credit card, the data related to the order and the fraudulent payment will be registered on file. Any suspicious or abnormal declaration is also subject to specific anti-fraud treatment.
In accordance with the French “informatique et liberté” law of 6th January 1978, the Customer has the right to access and correct any of his/her own personal information held in the possession of eXpansys by writing a letter to eXpansys and giving proof of his/her identity.
Furthermore, eXpansys can be led to ask the Customer for additional necessary documents to process the order, i.e. proof of address, ID card,...
4.4 Retention of title
Merchandise remains vested with eXpansys until complete payment of the delivered goods is made. This being said, upon delivery of the goods to our warehouse, the above mentioned provision does not protect the customer from the risk of loss or deterioration of the goods due to the retention of the title clause, and it equally does not protect the customer from the risk of eventual damage to the merchandise.
4.5 Corporate Customers
A corporate customer of eXpansys should pay according to the terms agreed upon with the corporate accounts department, i.e.:
- Payment on delivery
- Payment within 15 days of the date of the invoice
- Payment within 30 days of the date of the invoice
eXpansys reserves the right to charge interest for late payments calculated at a daily rate of 2% per month.
5.0 Invoice
The order form filled out online by the Customer cannot be considered as an invoice.
Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered.
A digital copy of each invoice is registered in eXpansys ’s data base. .
6.0 Timing and deadlines
6.1 Processing time
Orders placed through the Internet are processed Monday to Friday according to the principal of “first-come first-served.”
The processing time is subject to the payment method (customers must take into account the amount of time required for bank transfers to arrive), stock availability, and internal company procedures. Processing times may therefore vary from a few minutes to several days.
6.2 Transporting time
This depends on the carrier the Customer chooses.
eXpansys informs Customers that the announced delivery times and schedules are reported by carriers. These times are not guaranteed and are only made available as a point of information. eXpansys is not responsible should the carrier not respect the announced delivery time.
Furthermore, such delivery times do not cover Saturdays, Sundays and bank holidays. They also depend on the accuracy of the delivery address provided by the Customer and his/her presence on the delivery day.
A reminder of these delivery times is included in the order form of the checkout page.
6.3 Delivery time
In the event that the goods ordered are in stock, the delivery time is equivalent to the processing time plus transport time.
Should the goods ordered not be in stock, processing and transportation time should be added to the time needed for the goods to arrive.
Should the initial delivery time be exceeded, the Customer will be informed of a new time as soon as eXpansys has been informed. Consequently the Customer will have the option of choosing between the cancellation and/or the refunding of the order (for payment by bank transfer).
7.0 Shipment
For a full schedule of delivery prices click here.
7.1 Packaging
Items to be shipped are packaged in compliance with the standards which govern packaging practices. The procedures and methods used are subject to evolve with the explicit aim of optimizing packaging and customer satisfaction through a qualitative follow-up.
7.2 Confirmation
When a Customer orders through eXpansys websites, providing the e-mail address is correct, he/she receives an automatic shipping preset e-mail notifying him or her of the shipment.
7.3 Tracking
The Customer is able to track their parcel on the carrier’s website, thanks to a parcel tracking number which is issued at the close of each business day. The tracking number is made available to the Customer on the Customer order tracking page.
The system of parcel tracking depends on the carrier and is under its responsibility. eXpansys holds no responsibility neither for mistakes found on the carrier’s websites, nor for the carrier’s website malfunctions, which could prevent the Customer from tracking his or her parcel.
7.4 Logistics
eXpansys works with several different carriers.
The Customer is free to choose the carrier he/she wishes to work with when placing his or her order. It should be noted however, that all carriers do not cover the same geographic areas. Hence, depending on the delivery location, available carriers may not be the same. Furthermore, not all carriers accept cash-on-delivery payments. Lastly, available couriers will vary according to the total amount and quantity of goods contained in parcels. .
8.0 Delivery
8.1 Delivery address
Items are sent to the address given on the order form by the customer
Should the delivery address differ from the invoice address, the Customer is to give both addresses on the order form and the parcel will be shipped to the delivery address which is specifically indicated on the form.
8.2 Customer absence on the delivery day
Depending on the circumstances and the carrier’s policy, the Customer may find a note of passage i.e., “leftcard” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date. It also might occur that the Customer does not find a note. In this case, it is the Customer’s responsibility to track his/her orders online, on the carrier’s website, in order to receive information on it as soon as possible.
8.3 Late delivery
A parcel may not be delivered in the expected time allotment given by the carrier. If the delay extends too long, the Customer can contact eXpansys in order to open an inquiry to establish the whereabouts of the parcel: the parcel may be lost.
8.4 Loss of the parcel
Should such a situation arise, eXpansys is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, the Customer is also bound to the same time-frames:
- In order for eXpansys to officially declare a parcel lost, the Customer has ten (10) business days to declare the loss of a parcel starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.
- If the parcel was declared as lost within the above mentioned time, eXpansys will attend to filing a claim with the carrier. eXpansys may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible.
- The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and eXpansys informs the Customer. In this case, and in accordance with the customer’s wishes, eXpansys can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.
8.5 Reception of the parcel
When the items are delivered to the Customer, the latter will be asked to sign for the goods as acknowledgment of receipt.
All the parcels are sent in a cardboard box and secured with a plastic hoop. eXpansys asks Customers to verify that the hoop is present on the parcel when delivered.
The Customer must check the parcel. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.
Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by eXpansys. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to eXpansys can be sent back to the Customer provided that he/she repays the delivery fees.
8.6 Error on Invoice
Should any mistakes appear on the Customer’s invoice, he/she must inform eXpansys by telephone, fax, e-mail or posted mail that the received items do not comply in nature, quality or quantity to what was ordered and invoiced.
Any claim of non-conformity must be submitted before 10:00am on the business day that follows the delivery of the parcel. Any claim that doesn’t satisfy the above mentioned conditions within the time allowed will not be taken into account and eXpansys will refuse any responsibility in the matter.
8.7 Strikes and “Force Majeure” Events
Should carriers be on strike or should any “force majeure” event occur and slow down or stop the delivery of parcels, eXpansys will do its best to inform the Customer of the status of the shipment.
8.8 Exportation control and local legislation
The Customer should check with the local authorities of his/her geographical residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in his or her respective country.
The Customer should inquire at local authorities on the legalities of importing or using the services and items ordered.
The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
eXpansys cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced..
9.0 Returns
9.1 Returns Procedure and Conditions
9.1.1 Conditions
An item is understood as a whole unit. Accordingly, if the Customer ordered a pack and he/she is unsatisfied with one element of the package, he/she must send back the whole package. eXpansys reserves the right to return incomplete items to the Customer.
9.1.2 Procedure
Prior to returning an order, the Customer must inform eXpansys of his/her desire to do so. This is possible by phone, e-mail, fax or posted mail. The time allowed for the Customer to contact the Customer Care department depends on the nature of the return. See point 9.2 subject to the present Terms and Conditions. The Customer must contact our Customer Care department to inform them of the return and in order to obtain an RMA number.
Once the request is accepted, the Customer is entitled to a five (5) day period to return the item to the given address (this may be the address of an eXpansys warehouse or of a technical centre for repair). Once this time period elapses, the returned parcel will no longer be accepted. eXpansys recommends that the Customer return the goods in such a manner that it may be traced to ensure its arrival at the given address. Contrarily, should the parcel not arrive at its final destination, the Customer would not be able to open an inquiry with the carrier to locate it. The Customer understands that a parcel that is not sent by eXpansys cannot be taken under the responsibility of the latter. The addresser is the only one in a position to ask the carrier to open an inquiry.
Packaging
- Choose a box commensurate with the items returned.
Important note: should the parcel be oversized in respect to the content, eXpansys reserves the right to compensate the Customer on the basis of the appropriate box size only.
- Wrap the elements up with shockproof material. There must be a sufficient amount of protection around the elements so that they do not touch the inner surfaces or move inside the box.
Important note: Do not write anything on the item’s original packaging.
- Clearly write the RMA number(s) on the cardboard box, next to the given delivery address preceded by "SAV", written in capital letters. Should the Customer have several RMA numbers, he/she must write each of them on the parcel. Should the Customer need to use several parcels to send his or her items, he or she must write the RMA numbers on each box which correspond to the boxes’ content.
- Write the given delivery address
- The Customer’s data should also appear on the parcel.
It is very important to write the RMA number(s) on the parcel. Any parcel not having an RMA number on it will be rejected at the receiving end.
NB: When the parcel is received, eXpansys ’s Quality Service department will verify that the parcel complies with returned parcel standards and check the motive of the return. If the returned item does not comply, eXpansys will reject it and send it back to the Customer at the Customer’s expense. If the return is made for an illegitimate reason, the item may be rejected and sent back to the Customer at the Customer’s expense. Contrarily, the reason for the return may be amended. Should this be the case, the Customer will be informed by e-mail and his/her return will be treated according to the newly amended reason.
The Quality Service department of eXpansys is not an appraiser. A device with flaws or defect problems may be sent to the appropriate manufacturer after-sales department. In this case, the applied procedures will be the ones expressly recommended by the manufacturer.
9.2 Cancellations & Retractions
9.2.1 Procedure
In accordance with the provisions of article 6 and in compliance with the Directive 97/7/EC of the European Parliament and of the Council, the Consumer is entitled to a fourteen (14) day retraction period starting from the date he/she receives the product(s) to return any item that may not suit his/her needs. Products must be in original packaging and in good condition in order to be resold. The Customer will be allowed to choose between having the returned goods replaced with another reference or receiving a refund without any penalty, with the exception of return fees. The Consumer is therefore entitled to a fourteen (14) day period to inform eXpansys that it is his or her wish to cancel his or her order and to obtain an RMA number from the Customer Care department.
IMPORTANT NOTE: The Right to Retract cannot be exercised if the returned items are unlikely to be resold.
As a consequence:
- The item must be returned in perfect condition, in its original packaging, not opened, sealed, undamaged, unmarked ….
- The item must be returned with all its accessories (user’s manual, cables, remote control, warranty card, CD software etc…).
Should the item fail to meet these conditions, it will be returned to the Consumer, at his/her expense.
The Consumer must systematically state his order reference and his name and complete address if he/she wants his request to be processed efficiently.
9.2.2 Specific conditions impeding the right to retract
No return will be accepted for:
- Items that may be copied (Multimedia devices, CDs, DVDs, software, games, …) if the return request exceeds the 7-day after delivery requirement and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used.…
- recording devices (game consoles, video board, MP3 player, mobile phone, hard drive disk, USB flash drive, memory module) if the return request exceeds the 7-day after delivery requirement and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used or installed.
- Books: if the return request exceeds the 7-day after delivery requirement and/or if the book is damaged, torn, dog-eared …
- Sale goods cannot be returned or exchanged; except in case of latent defects.
- “Abstract” or Downloadable software products
9.2.3 Processing of Retractation Returns
Once the parcel is received and accepted by eXpansys , and depending on the nature of the item, the available stock and the Consumer’s wishes, eXpansys will offer the Consumer the option of exchanging the original item for another one of equal value.
Contrarily, eXpansys will issue a store credit. It will correspond to the total amount of the order (item(s) + shipping fees if the order consists of a single item or if all the items included in the order are returned).
eXpansys will deduct the price of consumed items (video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp,... open list), damaged items (damaged lens cap, written off manual...open list) or missing items (UK-EU plug adapter, styli, memory cards… open list) at its own discretion.
If the Customer chooses to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the store credit will be made within 30 days after the receipt of the item by eXpansys.
PLease remember that store credits under €50 won’t be refunded.
9.2.4 Return Fees In a Right to Retract Context
The return fees are at the Customer’s own expense.
9.3 Dead-on-Arrival Returns
9.3.1 DOA Application
The Customer must communicate that he/she has received a faulty item before 10a.m. the next business day following the day of delivery. When the Customer files his return he/she must specify the motive of the return. Some manufacturers attend to and manage DOAs with the Consumer directly. eXpansys ’s Customer Care department will provide the Consumer with the name, address and procedures for the manufacturers. Afterwards, the Consumer will have to contact the manufacturer who will proceed with a standard replacement after having acknowledged the defect.
In regard to other her manufacturers, eXpansys ’s Customer Care department will issue the Customer an RMA file number. The Customer will have to send back the item in its original packaging even if it was opened. All the original accessories will also have to be included (user’s manual, cables, remote control, warranty card…). The Consumer must systematically state his/her order reference, his/her name and complete address if he or she wants his or her request to be processed efficiently.
IMPORTANT NOTE: Only the items with a proven DOA defect stemming from the manufacturer will be accepted. Otherwise, the item may be returned to the Customer, at his/her own expense, or the reason of return amended by an appropriate one.
9.3.2 Disqualifications
1. Items with an unproven DOA by our Quality Service department or an expert from the technical centre
2. Flaw due to misuse of the item
3. Items opened or dismantled
4. Damages, flaws, failures or defects due to external origins
5. Settings accessible to the user without dismantling the item, such as image, sound, contrast settings.
6. Repairs and damage of the device due to a repair executed by parties other than the ones agreed upon by the manufacturer
7. Damages due to corrosion, oxidization, poor connection or a power supply problem
8. Damages due to a power supply problem should not be understood as a power supply problem internally related to the device, but as an external power supply problem, such as a connection to a defective plug.
9.3.3 Processing of a DOA Return
In regard to DOA returns processed by the brand manufacturer, the Customer must make his request of return directly to the manufacturer who, depending on the circumstances and after pinpointing the flaw, will provide the Customer with a repair or a standard replacement of the item.
In regard to other brands, once the parcel is received and accepted by eXpansys , and depending on the nature of the item, the available stock and the Customer’s wishes, eXpansys will provide the Consumer the opportunity to exchange the original item for another one of equal value.
Otherwise, eXpansys will issue a store credit. It will correspond to the total amount of the order (item(s) + shipping fees if the order is only composed of the DOA item).
If the Customer chooses to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the items as shown on the invoice (item(s) + shipping fees if the order consist solely of the DOA item) will be made within 30 days after eXpansys has received the item.
9.3.4 Return Fees
Once the parcel is received and accepted, should the shipping fees be known to eXpansys , eXpansys will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to eXpansys , the Customer will be asked for proof of the expenses incurred so that a related store credit can be issued.
In order to meet with the Customer’s satisfaction, eXpansys may offer sending its own carrier to withdraw the parcel for the Customer.
NB: If the Customer decides to return his parcel by his own means, the refund of the expenses will be issued according to the general fees in effect.
9.4 Returns due to a referencing error
9.4.1 Processing of a Poorly Referenced Return
The Consumer is entitled to a fifteen (15) day period starting from the date he/she received the product(s) to inform eXpansys that the received item(s) does(do) not correspond to what was ordered (compatibility, reference mistake; size, color, technical specification problem, item completely different …) so that eXpansys ’s Customer Care department can issue the Customer an RMA number.
The item must be returned in good condition, in its original packaging, even if opened, with all the included accessories (cables, user’s manual, CD, etc.).
The Consumer must systematically state his/her order reference, his/her name and complete address if he or she wants his or her request to be processed efficiently.
9.4.2 Process
Once the parcel is received and accepted by eXpansys , and depending on the nature of the item, the available stock and the Consumer’s wishes, eXpansys will provide the Customer with an opportunity to return the originally ordered item or to replace it with another one of equal value.
Otherwise, eXpansys will issue a store credit. It will correspond to the total amount of the order (item(s) + shipping fees if the order consists solely of a single item).
eXpansys will deduct the price of consumed items (video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp,... open list), damaged items (damaged lens cap, written off manual...open list) or missing items (UK-EU plug adapter, styli, memory cards… open list) at its own discretion. If the Customer chooses to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the store credit will be made within 30 days after eXpansys has received the item.
9.4.3 Return Fees
Once the parcel is received and accepted, should the shipping fees be known to eXpansys , eXpansys will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to eXpansys , the Customer will be asked for proof of the expenses incurred, in order to issue the related store credit.
In an effort to obtain Customer satisfaction, eXpansys may offer sending their own carrier to withdraw the parcel for the Customer.
NB: If the Customer decides to return his parcel by his own means, the refund of the expenses will be issued according to the general fees in effect.
If a store credit was issued, the Customer is allowed to ask our Customer Service department that the credit be voided and a refund be issued in its place.
10.0 Privacy
10.1 eXpansys directly collects the information given at the time orders are placed. This information is not disclosed to any third party.
10.2 With the exception of matters related to orders, we do not email customers; no newsletters, special offers or other spam will be generated to our customers. From time to time customer address details may be used for our own postal marketing.
10.3 We aim to offer top quality service at the best possible price, to do so, we reserve the right to change the above policies at any time.
10.4 All information is collected lawfully and in accordance with the French “Informatique et Libertés” Law of 6th January 1978.
10.5 If you wish to opt out of any postal marketing kindly e-mail your details to administrator@expansys.com.
10.6 In accordance with the French “Informatique et Libertés” Law of 6 January 1978, the Customer has the right to access and correct any of his/her own personal information held by eXpansys. A full schedule of all information collected on an individual can be provided for a fee of €15.00 VAT exc.; significant proof of identification and of address will be required. The information requested will be provided within 30 days of receiving the required amount of identification.
10.7 If you have any questions about information privacy at eXpansys please contact administrator@expansys.com
11.0 Security
11.1 Website pages on which orders are processed are protected by a 1024bit certificate
11.2 If you have any queries or issues regarding security at eXpansys please contact administrator@expansys.com
11.3 We will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorised access to information you may provide.
12.0 Liability
eXpansys is released from its delivery obligations in the event of circumstances which are entirely out of our control, i.e. carrier strikes or natural disasters.
eXpansys recommends that the Customer check that no data (photos, videos, music data…) be left on his/her device before sending it to our Quality Service department or to the manufacturer technical centre. eXpansys cannot be held responsible should any data be lost.
eXpansys refuses to accept responsibility for the misuse or inappropriate use of the items the Customer ordered.
The items eXpansys sells are usually covered by a warranty insured exclusively by the manufacturer. Terms and Conditions are stated in the warranty leaflet included in the box or within the manufacturer’s Terms and Conditions.
Should the Customer be a company or should the goods be partly or totally intended for professional use, eXpansys cannot be held responsible for any consequences related to the use of a product while the Customer is engaged in his/her professional activity, whether directly or indirectly, whatever the reason. eXpansys ’s responsibility is limited to the price paid for the acquired goods.
The fact that the item is inoperative, should it be partly or totally due to software or hardware incompatibility, cannot generate any compensation or refund or engage eXpansys ’s responsibility.
The websites directly or indirectly linked to eXpansys websites (www.expansys.no) are not administered or controlled by eXpansys. Consequently, eXpansys cannot be held liable for the information stated on those sites. Links to third party websites are provided for convenience only and therefore, eXpansys can not be held to guarantee the veracity or the reliability of their content.
VERSION OF 20th November 2008