Terms and Conditions
1.0 Delivery
1.1 Your credit card will not be debited until the day we ship your goods.
1.2 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.
1.3 Where an incorrect address has been given to eXpansys with the order we reserve the right to charge for any extra carriage costs incurred.
1.4 For a full schedule of delivery prices click here.
2.0 Returns & Repair
2.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 7 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned.
2.2 If the goods are not faulty you have 7 days from the day after the goods arrive to cancel the order and return the goods for a refund . A refund will be provided within 30 days ( The refund amount will be 75% of the product selling price on your invoice and without the shipping cost).
2.3 eXpansys provides a 1-year repair warranty for our customers (condition applies). If the goods are faulty after 7 days and within 1 year upon receiving, you can send the faulty goods to our office with relevant Invoice, eXpansys will arrange the repairing service for you.
2.4 The following situations are not entitled for a warranty claim and repairing cost may inccur :
- the product is physically damaged ;
- un-authorized ROM/firmware upgrade .
3.0 VAT, Import Duty and Other Sales Taxes
3.1 All prices listed on the site exclude VAT unless stated otherwise.
3.2 For all countries outside of the EU, for example USA, Hong Kong or Taiwan - no VAT is charged.
3.3 Many countries charge duty on goods at the point of import, these will normally be collected by the courier used to deliver your goods - this is a charge levied by your government not by eXpansys and we have no control over it.
4.0 Privacy
4.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by eXpansys Limited.
4.2 We do not email customers except in connection with your order, you will receive no newsletters, special offers or other spam. From time to time your address details may be used for postal marketing.
4.3 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.
4.4 All information is collected lawfully and in accordance with the Data Protection Act 1998.
4.5 If you wish to opt out of any postal marketing please email your details to optout@expansys.com
4.6 We can provide a full schedule of all information collected on an individual for a fee of HKD150.00 or USD 20.00, we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.
4.7 If you have any questions about information privacy at eXpansys please contact administrator@expansys.com
5.0 Security
5.1 On order processing pages we use a 1024bit certificate.
5.2 If you have any questions about security at eXpansys please contact administrator@expansys.com
5.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
6.0 Pricing
6.1 Whilst we endeavor to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
6.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.
6.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
6.4 'Title of Goods' supplied remains with eXpansys Hong Kong Limited until they are paid for in full.
7.0 Business Customers
7.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury. You will not export any goods purchased from us in contravention of United States of America export controls.
7.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Royal Bank of Scotland base rate both before and after judgment.
8.0 Deal of the Day
8.1 Our Deal of the Day feature is a 'loss leader' promotional tool that we use to make superb offers to end users, it is not intended for trade or corporate customers so we reserve the right to refuse orders for more than 2 units at deal of the day prices from the same customer.
9.0 Mobile Phone Connections (applicable in the UK only)
9.1 You can download Vodafone's full Terms and Conditions here.
9.2 Tariff offers and promotions are only available to the date specified in the product description.
9.3 You can download Terms and Conditions for 3 reduced line rental offers here.
9.4 You can download Terms and Conditions for Vodafone Stop The Clock line rental offers here.
9.5 You can download Terms and Conditions for T-Mobile line rental offers here.
10.0 General
10.1 We reserve the right to decline any order for any reason.
10.2 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.